Sr Treatment Coordinator

About the role

At Tend, we’re reimagining what dentistry can be. As a Sr Treatment Coordinator, you’ll support the Studio Manager in running day-to-day operations while keeping our focus on delivering “Dental Done Differently.” This role blends hospitality, operational excellence, and team leadership to ensure both our guests and our studio team members feel cared for every step of the way.

Responsibilities

• Support the Studio Manager in daily operations, including scheduling, inventory, and opening/closing routines.
• Maintain a strong understanding of insurance, schedule management, and treatment planning to support studio performance.
• Partner with the Studio Manager and broader teams (member experience, revenue cycle) to support a seamless guest journey.
• Oversee ordering of supplies, including Amazon shipments, and manage studio inventory.
• Optimize provider scheduling to balance team efficiency and guest needs.
• Drive patient (member) retention through outreach and follow-ups for unscheduled treatment.
• Provide warm, consistent hospitality for every guest — whether in-studio, by phone, or by email.
• Collaborate with the entire clinical and non-clinical team to ensure high-quality guest and team experiences.
• Take initiative to identify and complete tasks without direct supervision.

Qualifications

• Strong understanding of insurance, schedule management, and treatment planning.
• Excellent communication skills, both in-person and through technology.
• Ability to multitask and manage multiple projects simultaneously.
• Proficiency with office technology, including computer systems, phones, and point-of-sale tools.
• Physical abilities to perform the essential job duties listed, with or without reasonable accommodation.

Benefits

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• Plan for the Future – 401(k) with company match
• 💡 Support, When You Need It – Life & AD&D insurance, EAP, legal support, and more
• Smart Spending Options – FSAs, HSAs, and pre-tax transit benefits
• +$ - This role includes bonus potential based on both studio performance and your individual impact.

Pay

Pay Range: $27 USD - $30 USD

Schedule

Details on the schedule will be provided during the interview process.