Treatment Coordinator

The Treatment Coordinator serves as the initial point of contact for patients, families, and the public, ensuring they are greeted and assisted in a professional and supportive manner. This role plays a critical part in supporting a positive patient experience by coordinating patient admissions and transitions across levels of care. Additionally, the Treatment Coordinator provides administrative support to treatment teams and ensures the timely distribution and completion of treatment plan assessments and patient engagement surveys.

Essential Duties And Responsibilities

• Admissions and Patient Transitions:
  • Sends welcome emails or other information to patients/families
  • Identifies referrals for varying levels of care/treatment and coordinates with treatment team and providers to secure these services for patients
  • Captures patient information in the medical records system
  • Adds treatment team members to the patient record
  • Helps patients register in the portal
  • Scans admission documents
  • Issues admission day schedules
  • Uploads appropriate forms
  • Prepares folders
  • Prints schedules
• Administrative Duties:
  • Greeting/assisting visitors entering the facility
  • Obtaining signed confidentiality statements
  • Issuing vendor badges (if needed)
  • Informs appropriate staff of arrival
  • Answering phones and directing calls to appropriate person
  • Maintaining supply of patient/family binders and discharge packets
  • Scheduling meeting spaces
  • Ensuring staff breakrooms are stocked, lobby and common areas are tidy
  • Overseeing of incoming and outgoing mail/packages
  • Coordinating transportation
  • Sets up and breaks down meeting rooms
  • Submitting daily attendance gathered from sign in/out logs or midnight census
• Program Support:
  • Captures and submits daily attendance gathered from sign in/out logs or midnight census
  • Coordinates outside medical appointments for patients as directed by medical or nursing staff

Qualifications

• High school diploma or GED (required)
• Bachelor’s degree in healthcare, business, or related field (preferred)

What We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Generous Paid Time Off
• Parental Leave benefits
• Roth IRA matching
• Retirement benefits
• Tuition reimbursement

Pay

The compensation range for this position is based upon candidate experience and market expectations. Illinois Pay Range $19.29 - $27 USD