Sr Teller - Glendale

About the Company

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. As one of the nation’s premier relationship-based business banks, it provides banking and treasury management services to small, middle market, and venture-backed businesses. The bank offers a broad range of loan and deposit products through a network of full-service branches, regional offices, and digital capabilities. It also provides full-service payment processing solutions and serves the Community Association Management industry nationwide through its SmartStreet™ platform. Banc of California is committed to supporting local communities through the Banc of California Charitable Foundation and partnerships promoting financial literacy, job training, small business support, and affordable housing.

The company fosters an environment where entrepreneurial thinking is encouraged, accountability and operational excellence are expected, and team members are empowered to take ownership and make informed decisions.

About the Role

The Senior Teller is responsible for assisting with branch activities, including day-to-day client-facing services and transaction processing. This role provides exceptional customer service, maintains knowledge of bank products and fees, and stays current on offerings to deepen customer relationships. Senior Tellers handle a full range of retail and commercial transactions, may have modest approval limits, and provide guidance to others.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Identify opportunities to refer new products and services to customers based on their financial goals.
• Answer questions and resolve customer concerns regarding bank services.
• Reconcile GL debits and credits for a given location over a specified period.
• Perform vault and ATM balancing, wire processing, holds/stop payments, and monthly certifications.
• Conduct account research and review/verify daily reports assigned by Branch Management.
• Serve as a backup for new accounts processing.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Assist with processing and scanning daily teller work and audit peer transactions.
• Contribute to the branch’s overall goals and assist with training and onboarding new team members.
• Follow all established policies and procedures and perform other duties as assigned.

Requirements

• 3+ years of retail banking experience in a financial services industry.
• Demonstrated knowledge of and adherence to state and federal regulations, including but not limited to: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML), Customer Information Program (CIP), Right to Financial Privacy Act (RFPA), and Community Reinvestment Act (CRA).
• Intermediate math skills, including calculating interest, percentages, balancing accounts, and interpreting bar graphs.
• Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.
• Strong relationship-building, collaboration, and teamwork skills.
• Exceptional oral, written, and interpersonal communication skills with a professional and helpful attitude.
• Ability to identify customer needs and implement effective solutions in a rapidly changing environment.
• High attention to detail and ability to maintain confidentiality of sensitive information.
• Flexibility to adapt to changes in the work environment and ability to work with general supervision.
• Effective telephone communication skills.
• High School diploma or equivalent required; Bachelor’s degree preferred.

Benefits

• Financial Security: Eligibility to participate in the company’s 401k plan with a company match and immediate vesting.
• Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Adoption, surrogacy, and fertility assistance, paid parental leave, and family support solutions including care options.
• Paid Time Away: Paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: Tuition reimbursement, annual mentorship program, leadership development resources, and access to LinkedIn Learning.

Pay

The base salary offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.