Sr Teller

About the role

This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite.

Responsibilities

• Accepts, approves, and processes transactions for clients within specified limits.
• Assists other tellers with the processing of complex transactions and resolving out-of-balance or problem transactions.
• Approves transactions referred by the tellers within specified limits.
• Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan or tax payments, and issues money orders, cashier checks, and travelers' checks.
• Balances, inputs, and settles daily sales of travelers' cheques.
• Inputs daily transmission of savings bond purchases into the fedline.
• Prepares large currency transaction reports.
• Balances the cash transactions for the unit including the cash drawer.
• Credits and debits accounts as necessary.
• Conducts teller audits and performs research to resolve problem situations.
• Identifies fraudulent transactions, forgeries, and counterfeit bills according to established procedures.
• Assists clients with non-standard inquiries regarding the status of their accounts.
• Communicates regularly with personal bankers, personal banking investigators, and partners in various areas of the bank to process transactions, refer new business, request account or product information, and to investigate fraudulent transactions.
• Maintains and reconciles contra accounts.
• Investigates and collects charge backs on accounts.
• Responds to client needs and cross-sells the bank’s products and services.

Requirements

• 2-3 years of teller experience.
• Knowledge of teller operations usually acquired through high school level business courses and prior teller experience is required to process complex transactions.
• Math skills are needed to balance the cash drawer.
• Personal computer skills and 10 key adding machine skills are needed to enter and record transactions.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and attention to detail skills.
• Basic knowledge of banking and financial services.

Benefits

Includes retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.

Pay

$48,000 - 72,000 USD

Schedule

Full-time