Sr. Teller

About the role

This position combines customer service leadership with transaction oversight and operational support in a branch environment. You will act as a role model for the team, handle complex customer issues, and mentor less experienced tellers while ensuring accurate and efficient transaction processing.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, collaborating with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers on customer service standards, cash-handling accuracy, and operational procedures.
• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
• Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures.
• Ensure adherence to bank policies, fraud detection protocols, and cash-handling procedures.
• Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash-handling accuracy.
• Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials (e.g., brochures) are up-to-date.
• Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
• Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned.
• Maintain a clean and organized workstation and support administrative tasks as directed.
• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
• Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service.
• Act as a resource for team members, assisting with questions or procedural guidance when needed.
• Support the branch during special projects, system updates, or procedural changes.

Requirements

• High School Diploma (minimum education level).
• Some experience in retail sales and customer service functions (preferred).
• Fluent in written and verbal English.
• Basic to intermediate computer/system knowledge.
• Excellent written and oral communication skills; ability to project a professional image in all interactions.
• Ability to respond effectively to sensitive inquiries or customer complaints.
• Strong organizational skills and ability to manage multiple tasks, projects, and deadlines in a fast-paced environment.
• Willingness to adapt to change.

Korean language skills preferred.

Pay

Salary range: $20.00 – $22.00 per hour, plus bonus and benefits. Exact compensation may vary based on skills, experience, qualifications, and location.