Sr. Teller
About the role
Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers. Serve as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude. Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs. Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.
Responsibilities
- Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
- Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures.
- Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy.
- Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
- Maintain branch supplies and ensure customer-facing materials are up-to-date.
- Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
- Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned.
- Maintain a clean and organized workstation and support administrative tasks as directed.
- Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
- Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service.
- Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials are up-to-date.
- Support the branch during special projects, system updates, or procedural changes.
Qualifications
- Minimum Education Level: High School Diploma
- Experience: Some experience in retail sales and customer service functions a plus.
- Skills: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone; ability to respond effectively to the most sensitive inquiries or customer complaints; ability to manage multiple tasks, projects, and deadlines simultaneously; strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.
- Additional Languages: Korean preferred.
Benefits
The salary range for this full-time position is $18.50 Hourly - $20.00 Hourly + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
Pay
The salary range for this full-time position is $18.50 Hourly - $20.00 Hourly + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
Schedule
Full-time position.
Skills
- English: Written: Fluent
- English: Verbal: Fluent
- Combination of Experience and Education can meet the job requirements: Yes
- Basic to Intermediate Computer/Systems Knowledge Required