Sr. Teller

Division: Retail Banking – Branch Network | Non-Exempt | Grade: 5 | Location: Cranston, RI

About the Role

The Sr. Teller serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivates relationships, promotes Beacon Bank’s products and services, and supports digital banking engagement. Ensures compliance with all bank policies, procedures, and regulatory requirements. Takes personal initiative and can independently make sound business decisions. Mentors and coaches colleagues in areas of performance, product knowledge, and customer experience process.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.
• Recognize and offer recommendations for customer needs and goals, including referrals to line-of-business partners.
• Meet or exceed individual teller incentive goals and contribute to overall branch goals.
• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
• Provide backup support to teller supervisor tasks as needed.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information.
• Ensure compliance with all banking regulations, policies, and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Requirements

• High school diploma or equivalent required.
• Cash handling experience required.
• Prior customer service experience required.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.
• Notary or other licensing as required.

Skills & Knowledge

• Strong interpersonal skills.
• Enthusiastic, goal-oriented, and customer-focused.
• Willingness to mentor and coach branch colleagues as needed.
• Ability to be flexible in a fast-paced environment.

Behavioral Expectations

Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values.

Pay

Salary range: $20.00 – $27.13 per hour. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.