Sr. Technology Program Manager, Identity Security and Abuse Prevention

About the role

The Identity Security and Abuse Prevention team is seeking a Senior Technology Program Manager to secure hundreds of thousands of workforce users and tens of millions of customer interactions. We own the core authentication, authorization, and account management functions that power essential everyday tooling and security features of Amazon operations.

This role is responsible for driving the strategy and delivery of authentication products that span frontend, backend, customer data, and relationship management tools. You will partner with stakeholders across our larger security org, Customer Service, user experience, and engineering to create scalable technology that can flex to meet the demands of our rapidly developing business.

Responsibilities

• Manage the lifecycle of complex cross-functional programs with considerable impact.
• Deliver and maintain the overall strategy, driving teams inside and outside of the organization to deliver results.
• Design the next generation of customer service authentication systems, meeting the needs of the future of the business.
• Gain consensus across teams in the security organization and the business.
• Influence without authority, always seeking to enable the business securely.
• Provide context for business/technology choices with a lens to long-term value.
• Communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.
• Break abstract goals into attainable, measurable work items.

On any day, you monitor progress of cross-organizational programs that include both software development and projects. You’ll meet with Product Managers and engineering teams to drive changes to our roadmaps, making tradeoff decisions and deeply understand their impacts. You’ll engage with business and security leaders, designing new authentication mechanisms to support our customers and customer service agents. You’ll communicate the success of your program to senior security and business leaders. You will be expected to drive large, high visibility, complex programs with multiple stakeholders with minimum supervision, taking programs from inception to completion. This role requires a high degree of comfort engaging leadership.

About the team

Why Customer Service Identity and Access Management (a part of Identity Security and Abuse Prevention)? You will be at the intersection between enabling Amazon scale and raising the security bar that ensures we maintain customer trust. You will get to design and drive the next generation of customer service authorization which will enable the business to realize their vision of a future where Associates can help all customers across all verticals without needing to delay while they wait for access.

We are customer obsessed, continuously improving and delivering the authentication, authorization, and account management of hundreds of thousands of workforce users - distributed across hundreds of sites worldwide, internally and externally – as well as tens of millions of customer interactions every year. In CSIAM, we safeguard the personal information of both our workers and customers by validating that people are who they say they are, and that they access the least amount of data necessary in Customer Service systems. In order to make this happen, our team develops the product roadmaps, engineering platforms and systems enabling access that drives efficiency, enforces least privilege and enables our customers and partners to operate securely by default.

Qualifications

Basic Qualifications

• 5+ years of technical product or program management experience
• 5+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

• USA, CA, Irvine: $148,700.00 - $201,200.00 USD annually
• USA, TX, Austin: $148,700.00 - $201,200.00 USD annually
• USA, WA, Seattle: $148,700.00 - $201,200.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.