Sr. Technical Program Manager, Personalization

About the role

Pinterest is on a mission to bring everyone the inspiration to create a life they love. We are seeking candidates who are passionate about transforming passion into growth opportunities and celebrating each other’s unique experiences.

What You’ll Do

• Own a portfolio of personalization programs that span recommendation platforms, ranking and optimization strategies, and new anticipatory experiences (e.g., unified landing pages, intelligent/AI-generated boards).
• Drive cross-surface execution so that personalization improvements can scale efficiently across multiple experiences (e.g., Homefeed, Explore, SEO landing pages, board and shopping surfaces).
• Partner with Relevance and Data Science to ensure our ranking and modeling work prioritizes long-term value and revisitation (not just short-term clicks), and that experiment learnings systematically inform future roadmap and investment decisions.
• Design and run the operating model for personalization—creating cadences, dashboards, and decision forums that give leaders and teams a clear view of program health, risks, dependencies, and tradeoffs across the personalization portfolio.
• Align stakeholders across organizations (Relevance/ML, product surfaces, infra, curation, growth) when there are competing priorities or ambiguous ownership, and drive crisp, data-backed decisions that keep the personalization roadmap moving.
• Communicate complex work simply, turning deeply technical modeling and platform efforts into clear narratives about impact on Pinners (discovery quality, relevance, anticipatory experiences) and on the business (engagement, retention, revisitation).
• Use GenAI as a default PgM tool—starting from AI-assisted drafts for core artifacts (charters, plans, status, decision memos) and redesigning high-toil PgM workflows (status synthesis, RAID tracking, intake triage) into AI-first mechanisms where it’s safe and effective to do so.
• Create or evolve processes and playbooks that improve how teams plan, execute, and review personalization work at scale.

What We’re Looking For

• 5+ years of experience as a Technical Program Manager (or similar role) driving complex, cross-functional technical programs.
• Experience working with personalization, recommendations, relevance, or similar ML/AI-driven systems in consumer products (e.g., feeds, search, ranking, discovery).
• Demonstrated ability to take ambiguous personalization problem spaces (e.g., “make the experience more anticipatory,” “optimize for long-term value”) and turn them into clear, actionable roadmaps and execution plans.
• Data-driven decision-maker who is comfortable partnering with Data Science on experiment design, interpreting results, and using metrics (engagement, retention, revisitation, latency) to guide priorities and tradeoffs.
• Excellent written and verbal communication skills, with a track record of explaining nuanced, technical topics to both technical and non-technical stakeholders, including senior leadership.
• Proven ability to influence and align cross-functional partners in situations with competing priorities or unclear ownership, especially across product surfaces and platform/ML teams.
• Experience creating or evolving processes and playbooks that improve how teams plan, execute, and review personalization work at scale.
• AI-first execution mindset and workflow design fluency—comfortable using GenAI to accelerate TPM work, “vibe-coding” small helpers with AI coding assistants, and operating within AI governance and safety-by-design expectations.

Qualifications

• Bachelor’s degree in a relevant field such as computer science, computer and information technology, or equivalent experience.

Relocation Statement

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.

Our Commitment To Inclusion

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.