Sr Technical Program Manager I - Adoption and Enablement

Your Impact

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.

Key Responsibilities

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.

• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.

• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.

• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.

• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.

• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Curriculum and Internal Enablement

• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.

• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.

• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.

• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.

Instructor-Led Training Delivery

• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.

• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.

• Lead scenario-based sessions built around real-world operational use cases.

• Independently deliver routine training without reliance on senior program managers.

• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.

Sustainment, Escalations & Quality Validation

• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.

• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.

• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.

• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Qualifications

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants.

• Experience developing and executing structured training or enablement programs.

• Strong facilitation skills with the ability to engage both technical and operational audiences.

• Demonstrated ability to teach functional workflows and applied technical concepts with credibility.

• Ability to operate independently in front of customers and internal stakeholders.

• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Strongly Preferred

• Background in law enforcement, public safety, emergency management, or similar operational environments.

• Experience training or supporting public-sector customers.

• Experience working with video management systems, real-time operations centers, or situational awareness platforms.

• Hands-on experience supporting technical deployments or integrations in enterprise environments.

• High-level working knowledge of:

  • IP networking fundamentals

  • RTSP and video streaming concepts

  • DVR/NVR systems and camera infrastructure

  • Network connectivity, ports, firewalls, and bandwidth considerations