Sr Technical Program Manager I - Adoption and Enablement

About the role

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.

Responsibilities

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.
• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.
• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.
• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
• Lead scenario-based sessions built around real-world operational use cases.
• Independently deliver routine training without reliance on senior program managers.
• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.
• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.
• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Qualifications

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
• Experience developing and executing structured training or enablement programs.
• Strong facilitation skills with the ability to engage both technical and operational audiences.
• Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
• Ability to operate independently in front of customers and internal stakeholders.
• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.
• Strongly Preferred: Background in law enforcement, public safety, emergency management, or similar operational environments.
• Experience training or supporting public-sector customers.
• Experience working with video management systems, real-time operations centers, or situational awareness platforms.
• Hands-on experience supporting technical deployments or integrations in enterprise environments.
• High-level working knowledge of:
• IP networking fundamentals
• RTSP and video streaming concepts
• DVR/NVR systems and camera infrastructure
• Network connectivity, ports, firewalls, and bandwidth considerations

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices