Sr. Technical Program Manager

About the Role

As a Senior Technical Program Manager for Site Reliability at Docusign, you will plan, execute, and deliver programs that improve the reliability, scalability, and efficiency of our infrastructure and services. Working under senior program and engineering leadership, you will coordinate cross-functional teams across engineering, product, and operations to apply SRE best practices, tools, and processes. This is an individual contributor role reporting to the Senior Director, Cloud and Production Engineering.

Responsibilities

• Manage end-to-end delivery of SRE programs, including incident management, release management, observability, automation, and capacity planning, to support system reliability and performance
• Coordinate work across teams of software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, and track technical deliverables, timelines, and dependencies
• Prepare status updates, dashboards, and reports highlighting program status, milestones, challenges, and outcomes for stakeholders and leadership
• Partner with Incident Commanders to support post-incident reviews, drive root cause analysis, and track preventive measures to minimize downtime and improve system resilience
• Communicate program status, risks, and outcomes to stakeholders, translating technical details into business impact

Requirements

• 8+ years of professional experience in the High-Tech Industry, including 5+ years in technical program management or site reliability engineering (SRE) supporting SRE platforms and infrastructure for SaaS products and services
• Experience managing complex programs involving 25+ team members, with a demonstrated ability to deliver under deadlines
• Experience presenting program plans and updates to leadership and stakeholders
• Familiarity with SRE principles, including observability, incident response, and infrastructure automation
• Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)
• Proficiency with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)
• Experience building dashboards and taking a data-driven approach to projects
• Proficiency with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks
• Ability to manage competing priorities
• Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent experience

Qualifications

• Experience supporting the definition and implementation of SLOs/SLIs for large-scale systems (preferred)
• Understanding of setting OKRs and managing multiple deliverables (preferred)
• Exposure to incident response processes or chaos engineering programs (preferred)
• Familiarity with DevOps software development methodologies (preferred)
• Strong attention to detail, follow-through, and drive to push projects forward in ambiguous or challenging situations
• Strong communication and presentation skills
• Strong problem-solving and analytical skills, with a focus on driving measurable outcomes

Pay

Pay for this position varies by location:

• California: $146,400.00 - $235,375.00 base salary
• Illinois, Colorado, Massachusetts, Minnesota: $140,100.00 - $197,925.00 base salary
• Washington, Maryland, New Jersey, New York (including NYC metro area): $140,100.00 - $206,775.00 base salary
• Washington DC: $146,400.00 - $206,775.00 base salary
• Ohio: $122,500.00 - $172,975.00 base salary

This role is eligible for a company bonus plan and Restricted Stock Units (RSUs). Pay is based on geographic location, job-related knowledge, skills, and experience.

Benefits

• Paid Time Off: Earned time off and paid company holidays
• Paid Parental Leave: Up to six months for birth, adoption, or foster care placement
• Full Health Benefits Plans: Options for 100% employer-paid or minimum employee contribution plans from day one
• Retirement Plans: Select programs with potential employer contributions
• Learning and Development: Coaching, online courses, and education reimbursements
• Compassionate Care Leave: Paid time off for life-changing events

Job Designation

Remote: Work from a designated remote location for the majority of the time. Job designation may change based on business needs and local law.