Sr Technical Principal Architect - Loan Servicing

Responsibilities

• Architecture Leadership: Define high level capability model of a loan servicing platform, including criteria for architecture assessment of a servicing product
• Help with assessment and selection of servicing platform
• Define and maintain the target state architecture for the consumer loan servicing platform, including UI, business services, and core servicing components
• Lead design and implementation of cloud-native architecture leveraging modern frameworks and microservices
• Platform Development: Drive development of a core servicing platform that serves as the system of record for accounts, contracts, and financials
• Ensure compliance with regulatory, audit, and security standards
• Integration Strategy: Develop integration patterns for third-party systems (payment gateways, CRM, analytics) using APIs and adapter frameworks
• Promote reusable services and enforce API governance standards
• Innovation & Transformation: Support digital transformation initiatives by introducing automation, self-service capabilities, and advanced analytics
• Champion process improvement methodologies (Lean, Six Sigma) to enhance operational efficiency
• Stakeholder Engagement: Collaborate with business leaders to align technical strategies with organizational goals
• Act as a technology ambassador, representing the organization in external forums and maintaining strong industry networks

Qualifications

• Experience with leading cross-functional and/or global initiatives from start to finish
• Knowledge and experience with core loan servicing platform
• Advanced knowledge of business acumen and a deep understanding of business implications of decisions
• Comprehensive knowledge of GM Financial’s business operations
• Recognized as an expert across the business unit
• 10–15 years in enterprise architecture and software engineering, with at least 3–5 years in consumer lending or financial services
• Strong knowledge of loan servicing systems, cloud platforms (Azure/AWS), and API-driven integration
• Strong proven background in solution architecture and system design of banking, and commercial lending platforms
• Experience with retail and consumer services preferred
• Proven experience in designing and implementing cloud architecture solutions, preferably with AWS and Azure
• Extensive experience integrating with third-party systems, including hands-on experience with APIs, web services, and middleware
• Strong expertise in building and implementing adapter patterns to facilitate system integration
• Strong knowledge of highly transactional banking systems, customer analytics, including security and compliance requirements
• Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment, preferably in Agile and Product Management teams
• Strong communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders
• Experience 12+ years in related function(s)
• 5-7 years of experience leading through mentorship in related field
• 5-7 years of experience driving thought leadership and innovation across products
• High School Diploma or equivalent required
• Bachelor’s Degree or Associate Degree plus 2 additional years of relevant experience required
• Relevant certifications and/or licenses required

What We Offer

• Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
• Our Culture: Our team members define and shape our culture. We have an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging.
• Culture: Flexible hybrid work environment, 3-days a week in office.