Sr. Commercial Loan Servicing Specialist

JOB DUTIES AND RESPONSIBILITIES

• Perform all department functions in accordance with established policies and procedures
• Analyze loan packages received to determine best course of action to board to core system (DNA)
• Ensure standards for a complete closing package are met
• Board all new credits to system of record
• Process payments and advances
• Issue statements and notices
• Adjust interest rates as agreed
• Respond to internal and external customer inquiries and requests
• Maintain to customer, account, or transactional records
• Maintain official loan files
• Ensure boarding of documents to document image system of record with appropriate QC
• Manage collateral position and release
• Manage tax and insurance escrow
• First level accounting reconcilement
• Execute timely to ensure all items received are imaged and all missing items are reporting weekly via audit reports to Commercial Operations
• Execute critical function of updating rate indexes daily in core system with a dual control
• Execute critical function of executing timely manual rate changes or adjustments required at a loan level
• Monitor and follow-up on commercial loans designated in a Flood Zone
• Work with Loan Officers and in accordance with RESPA to ensure appropriate insurance
• Execute critical function of filing UCC’s financing statements with the City, State or Registry
• Track renewals for five year continuation and process UCC terminations
• Review and recommend adjustments to processes to optimize efficiency, customer experience and controls
• Includes ensuring ongoing training on process and systems to fully leverage automated tools for efficiency, quality and control
• Implement and sustain strong control environment and disciplines, including: the development and maintenance of written operating procedures for all daily, monthly, quarterly, and yearly loan operations tasks
• Maintain controls to ensure: duties executed accurately and as scheduled, data quality on systems of record, and compliance with bank policy and laws and regs
• Reconcile invoices including any requiring manual adjustments from Customer accounts to offset costs
• Process approved charge off’s in accordance with policy and accounting standards
• Archive paper records in accordance with retention procedures
• Maintain exceptional customer service levels with internal and external customers
• Execute on service requests within established SLA’s
• Prepare and execute preparation of wires for dealers and participations
• Assist with testing and implementation of new loan products
• Aid in the preparation of new loan products
• Aid in the testing and implementation of new loan products
• Aid in the training and updating of SOP’s to appropriately support the new product
• Aid in the internal/external loan system conversion with management support
• Perform all testing of new system enhancements or program changes

BENEFITS

• Comprehensive benefits package including medical, dental, and vision coverage
• Flexible Spending and Health Savings Accounts
• 401(k) matching
• Tuition reimbursement
• Additional perks such as employee referral program, annual holiday reception, summer family outing, and more

PAY

• Salary Range: $60,000 - $75,000

PHYSICAL DEMANDS

• Regularly required to drive to clients across multiple states, sit, walk, use hands to data enter, talk and hear
• Occasionally required to stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision