Sr. Technical Account Manager, TAM
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Sr. Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises—serving as their advocate to AWS product teams.
Responsibilities
- Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
- Represent AWS at customer engagements and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
- Proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges, helping them achieve the greatest value from AWS.
- Travel 10% or more as needed.
Requirements
- 5+ years of design/implementation/operations/consulting experience with distributed applications.
- 5+ years of technical engineering experience.
Preferred Qualifications
- Experience in a 24x7 operational services or support environment.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
- Experience with AWS services or other cloud offerings.
- Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architecture, implementations, and solutions.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to embrace our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Pay
The base salary range for this position varies by location:
- Mountain View, CA: $176,600 - $239,000 USD annually
- San Diego, CA: $153,600 - $207,800 USD annually
- Atlanta, GA: $153,600 - $207,800 USD annually
- New York, NY: $169,000 - $228,600 USD annually
- Dallas, TX: $153,600 - $207,800 USD annually
- Arlington, VA: $153,600 - $207,800 USD annually
- Bellevue, WA: $153,600 - $207,800 USD annually
- Seattle, WA: $153,600 - $207,800 USD annually
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
Learn more about our benefits at amazon.jobs/en/benefits.