Sr. Technical Account Manager, TAM

About the role

Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS. As a Sr. Technical Account Manager (TAM) in AWS Enterprise Support, you will serve as the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises, advocating for them to AWS product teams. This is not a sales role but an opportunity to influence and support customers' creative and transformative innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more.

Responsibilities

• Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
• Represent AWS at customer engagements and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
• Proactively maintain the operational health of customers' AWS environments.
• Develop close relationships with customers to understand their business and operational needs, helping them achieve the greatest value from AWS.
• Travel 10% or more as needed.

Requirements

• 5+ years of design, implementation, operations, or consulting experience with distributed applications.
• 5+ years of technical engineering experience.

Preferred Qualifications

• Experience in a 24x7 operational services or support environment.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.
• Experience with AWS services or other cloud offerings.
• Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architecture, implementations, or solutions.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Amazon also fosters an inclusive team culture with ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Mentorship and career growth opportunities are available, along with flexible work hours and arrangements to support work-life harmony.

Pay

• USA, CA, Mountain View: $176,600.00 - $239,000.00 USD annually
• USA, CA, San Diego: $153,600.00 - $207,800.00 USD annually
• USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
• USA, NY, New York: $169,000.00 - $228,600.00 USD annually
• USA, TX, Dallas: $153,600.00 - $207,800.00 USD annually
• USA, VA, Arlington: $153,600.00 - $207,800.00 USD annually
• USA, WA, Bellevue: $153,600.00 - $207,800.00 USD annually
• USA, WA, Seattle: $153,600.00 - $207,800.00 USD annually

Final compensation will be determined based on factors including experience, qualifications, and location.