Sr. Technical Account Manager, Sr. TAM

About the role

At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers’ creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and ‘voice of the customer’ to AWS product teams.

Responsibilities

• Craft and execute technical cloud strategies to drive customers’ adoption and use of AWS services.
• Represent AWS at customer sites and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
• Proactively keep customers’ AWS environments operationally healthy.
• Develop close relationships to understand business/operational needs and technical challenges, and help customers achieve the greatest value from AWS.
• Travel 10% or more as needed.

Basic qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.

Preferred qualifications

• Experience in a 24x7 operational services or support environment.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

This position may include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is:

• Mountain View, CA: $176,600.00 – $239,000.00 USD annually
• San Diego, CA: $153,600.00 – $207,800.00 USD annually
• Atlanta, GA: $153,600.00 – $207,800.00 USD annually
• New York, NY: $169,000.00 – $228,600.00 USD annually
• Dallas, TX: $153,600.00 – $207,800.00 USD annually
• Arlington, VA: $153,600.00 – $207,800.00 USD annually
• Bellevue, WA: $153,600.00 – $207,800.00 USD annually
• Seattle, WA: $153,600.00 – $207,800.00 USD annually