Sr. Technical Account Manager, Sr. TAM

About the role

Join one of the fastest-growing organizations within Amazon Web Services (AWS). As a Senior Technical Account Manager (TAM), you will support the largest enterprises in the world to gain the best value and service from AWS. Your role involves influencing customers' innovative use of AWS services across various technology areas.

Responsibilities

• Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
• Represent AWS at customer meetings and discussions with senior leadership on topics like operational excellence, cloud maturity, support, and risk management.
• Provide strategic technical guidance to plan and build solutions using best practices, and proactively maintain the operational health of customers' AWS environments.
• Understand and address the business/operational needs and technical challenges of your customers to help them achieve maximum value from AWS.
• Travel 10% or more as needed to support customers.

Requirements

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• Experience in a 24x7 operational services or support environment.
• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience with Amazon Web Services (AWS).

Qualifications

• Experience in a 24x7 operational services or support environment.
• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience with Amazon Web Services (AWS).

Skills

• Technical acumen and customer-facing skills.
• Strategic thinking and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with AWS services such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless, etc.

Benefits

Amazon offers a comprehensive benefits package including medical, dental, vision, prescription, life insurance, AD&D, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, parental leave, and more. For details, visit https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is listed below. Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

Work schedules vary based on business needs and customer requirements.