Sr. Technical Account Manager, Sr. TAM
About the role
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers’ creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and 'voice of the customer' to AWS product teams.
Responsibilities
- Craft and execute technical cloud strategies to drive customers adoption and use of AWS services.
- Represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers AWS environments operationally healthy.
- Understand and help customers achieve the greatest value from AWS.
- Travel 10% or more as needed.
Requirements
- 5+ years of design/implementation/operations/consulting with distributed applications experience.
- 5+ years of technical engineering experience.
- Experience in a 24x7 operational services or support environment.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
- Experience with Amazon Web Services (AWS).
Qualifications
- Experience in a 24x7 operational services or support environment.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
- Experience with Amazon Web Services (AWS).
Skills
- Technical acumen and customer-facing skills.
- Ability to represent AWS at customer meetings.
- Strategic thinking and problem-solving skills.
- Strong communication and interpersonal skills.
Benefits
- Comprehensive benefits including medical, dental, vision, prescription, life insurance, and retirement plans.
- Flexible work schedule and remote work options.
- Employee development programs and training opportunities.
- Work-life balance initiatives.
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Schedule
Full-time position with occasional travel required.