Sr. Technical Account Manager, Sr. TAM

About the role

At AWS Enterprise Support we’re looking for a Senior Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. You will support our customers’ creative and transformative spirit of innovation across technology areas such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will be the technical leader to Fortune 500 enterprises while serving as their advocate and the voice of the customer to AWS product teams.

Responsibilities

• Craft and execute technical cloud strategies to drive customers’ adoption and use of AWS services
• Represent AWS at customer sites and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices
• Proactively keep customers’ AWS environments operationally healthy
• Develop close relationships with customers to understand their business and operational needs and technical challenges, and help them achieve the greatest value from AWS
• Travel 10% or more as needed

Basic qualifications

• 5+ years of design, implementation, operations, or consulting experience with distributed applications
• 5+ years of technical engineering experience

Preferred qualifications

• Experience in a 24×7 operational services or support environment
• Experience in an internal enterprise or external customer-facing environment as a technical lead