Sr. Technical Account Manager, Sr. TAM
About the role
At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers’ creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and ‘voice of the customer’ to AWS product teams.
Responsibilities
- Craft and execute technical cloud strategies to drive customers’ adoption and use of AWS services.
- Represent AWS at the customer and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
- Proactively keep customers’ AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
- Travel 10% or more as needed.
About The Team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Basic qualifications
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred qualifications
- Experience in a 24×7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.
Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Pay
- USA, CA, Mountain View – $176,600.00 – $239,000.00 USD annually
- USA, CA, San Diego – $153,600.00 – $207,800.00 USD annually
- USA, GA, Atlanta – $153,600.00 – $207,800.00 USD annually
- USA, NY, New York – $169,000.00 – $228,600.00 USD annually
- USA, TX, Dallas – $153,600.00 – $207,800.00 USD annually
- USA, VA, Arlington – $153,600.00 – $207,800.00 USD annually
- USA, WA, Bellevue – $153,600.00 – $207,800.00 USD annually
- USA, WA, Seattle – $153,600.00 – $207,800.00 USD annually