Sr. Technical Account Manager, Sr. TAM
About the role
At AWS Enterprise Support we’re looking for a Senior Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers’ creative and transformative spirit of innovation across technology areas such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will be the technical leader to Fortune 500 enterprises while serving as their advocate and the voice of the customer to AWS product teams.
Responsibilities
- Craft and execute technical cloud strategies to drive customers’ adoption and use of AWS services.
- Represent AWS at the customer and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
- Proactively keep customers’ AWS environments operationally healthy.
- Develop close relationships to understand business and operational needs and technical challenges, and help customers achieve the greatest value from AWS.
- Travel 10% or more as needed.
About The Team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
Basic qualifications
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred qualifications
- Experience in a 24×7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
Pay
- USA, CA, Mountain View: $176,600.00 – $239,000.00 USD annually
- USA, CA, San Diego: $153,600.00 – $207,800.00 USD annually
- USA, GA, Atlanta: $153,600.00 – $207,800.00 USD annually
- USA, NY, New York: $169,000.00 – $228,600.00 USD annually
- USA, TX, Dallas: $153,600.00 – $207,800.00 USD annually
- USA, VA, Arlington: $153,600.00 – $207,800.00 USD annually
- USA, WA, Bellevue: $153,600.00 – $207,800.00 USD annually
- USA, WA, Seattle: $153,600.00 – $207,800.00 USD annually