Sr. Technical Account Manager, PlusTAM (SDO)

About the role

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In this role, you will support our customers’ creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and ‘voice of the customer’ to AWS product teams.

This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Responsibilities

• Craft and execute technical cloud strategies to drive customers' adoption and use of AWS services.
• Effectively represent AWS at customer sites and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
• Proactively keep customers' AWS environments operationally healthy.
• Develop close relationships with customers to understand their business/operational needs and technical challenges, helping them achieve the greatest value from AWS.

Requirements

• 5+ years of design/implementation/operations/consulting experience with distributed applications.
• 5+ years of technical engineering experience.

Preferred Qualifications

• Experience in a 24x7 operational services or support environment.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Learn more about our team: AWS TAM Team.

Why AWS?

• Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to embrace our uniqueness.
• Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.
• Work/Life Balance: We value work-life harmony. Flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at Amazon Jobs Benefits.

Pay

• USA, CA, Mountain View: $176,600.00 - $239,000.00 USD annually
• USA, CA, San Diego: $153,600.00 - $207,800.00 USD annually
• USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
• USA, NY, New York: $169,000.00 - $228,600.00 USD annually
• USA, TX, Dallas: $153,600.00 - $207,800.00 USD annually
• USA, VA, Arlington: $153,600.00 - $207,800.00 USD annually
• USA, WA, Bellevue: $153,600.00 - $207,800.00 USD annually
• USA, WA, Seattle: $153,600.00 - $207,800.00 USD annually

Final compensation will be determined based on factors including experience, qualifications, and location.