Sr. Technical Account Manager, PlusTAM (SDO)
About the role
At AWS Enterprise Support we're looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers' creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and 'voice of the customer' to AWS product teams.
Key job responsibilities
- Craft and execute technical cloud strategies to drive customers adoption and use of AWS services
- Effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices
- Proactively keep the customers AWS environments operationally healthy
- Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
About the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic qualifications
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred qualifications
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
Pay
Base salary ranges by location. Compensation also includes sign-on payments and restricted stock units (RSUs). Final compensation determined based on factors including experience, qualifications, and location.
- USA, CA, Mountain View: $176,600.00 - $239,000.00 USD annually
- USA, CA, San Diego: $153,600.00 - $207,800.00 USD annually
- USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
- USA, NY, New York: $169,000.00 - $228,600.00 USD annually
- USA, TX, Dallas: $153,600.00 - $207,800.00 USD annually
- USA, VA, Arlington: $153,600.00 - $207,800.00 USD annually
- USA, WA, Bellevue: $153,600.00 - $207,800.00 USD annually
- USA, WA, Seattle: $153,600.00 - $207,800.00 USD annually
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave