Sr. Technical Account Manager, PlusTAM (SDO)
About the role
Join one of the fastest-growing organizations within Amazon Web Services (AWS) as a Sr. Technical Account Manager (TAM) in Enterprise Support. In this role, you will influence the largest enterprises in the world to maximize their value and service from AWS. You will support customers' innovation across technology areas such as Compute, Storage, Database, Big Data, AI/ML, Networking, and Serverless. As a technical leader, you will act as the customers' advocate and "voice of the customer" to AWS product teams.
Responsibilities
- Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
- Represent AWS effectively at customer sites and drive discussions with senior leadership on operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
- Proactively maintain the operational health of customers' AWS environments.
- Develop close relationships with customers to understand their business and technical challenges, helping them achieve maximum value from AWS.
- Travel 10% or more as needed.
Requirements
- 5+ years of experience in design, implementation, operations, or consulting with distributed applications.
- 5+ years of technical engineering experience.
Preferred Qualifications
- Experience in a 24x7 operational services or support environment.
- Experience in an internal enterprise or external customer-facing environment as a technical lead.
About the team
AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if they do not meet all listed qualifications. The team fosters a culture of inclusion, with employee-led affinity groups and ongoing learning experiences to embrace uniqueness.
Why AWS
- Inclusive Team Culture: AWS promotes a culture of learning and curiosity, with initiatives like Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) to celebrate differences.
- Mentorship & Career Growth: AWS offers knowledge-sharing, mentorship, and career-advancing resources to help you develop professionally.
- Work/Life Balance: Flexible work hours and arrangements are part of the culture to support work-life harmony.
Pay
- USA, CA, Mountain View: $176,600.00 - $239,000.00 USD annually
- USA, CA, San Diego: $153,600.00 - $207,800.00 USD annually
- USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
- USA, NY, New York: $169,000.00 - $228,600.00 USD annually
- USA, TX, Dallas: $153,600.00 - $207,800.00 USD annually
- USA, VA, Arlington: $153,600.00 - $207,800.00 USD annually
- USA, WA, Bellevue: $153,600.00 - $207,800.00 USD annually
- USA, WA, Seattle: $153,600.00 - $207,800.00 USD annually
Your compensation package will include sign-on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
Learn more about our benefits at amazon.jobs/en/benefits.