Sr. Technical Account Manager, PlusTAM (SDO)
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In this role, you will support our customers’ creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and ‘voice of the customer’ to AWS product teams.
Responsibilities
- Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
- Represent AWS at customer engagements and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
- Proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with customers to understand their business and operational needs, and help them achieve the greatest value from AWS.
- Travel 10% or more as needed.
Requirements
- 5+ years of design, implementation, operations, or consulting experience with distributed applications.
- 5+ years of technical engineering experience.
Preferred Qualifications
- Experience in a 24x7 operational services or support environment.
- Experience in an internal enterprise or external customer-facing environment as a technical lead.
About the Team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
- Inclusive Team Culture: AWS fosters a culture of inclusion through employee-led affinity groups. Ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity), inspire us to embrace our uniqueness.
- Mentorship & Career Growth: AWS offers knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
- Work/Life Balance: AWS values work-life harmony, offering flexible work hours and arrangements to support your well-being at work and home.
Pay
- USA, CA, Mountain View: $176,600.00 - $239,000.00 USD annually
- USA, CA, San Diego: $153,600.00 - $207,800.00 USD annually
- USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
- USA, NY, New York: $169,000.00 - $228,600.00 USD annually
- USA, TX, Dallas: $153,600.00 - $207,800.00 USD annually
- USA, VA, Arlington: $153,600.00 - $207,800.00 USD annually
- USA, WA, Bellevue: $153,600.00 - $207,800.00 USD annually
- USA, WA, Seattle: $153,600.00 - $207,800.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs).
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional Supplemental life plans).
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
Learn more about our benefits at amazon.jobs/en/benefits.