Sr. Tech Infrastructure Program Manager , Amazon Robotics Deployment Engineering

About the role

As a Robotics Deployment Technical Infrastructure Program Manager III (TIPM III), you will oversee multiple project managers and system engineers as part of a program involved in deploying Amazon Robotics solutions. This includes deployments at both new construction sites and live fulfillment centers. The role entails tracking project progress, including deliverables, budget, scope, resource constraints, monitoring vendor performance, addressing technical challenges, and handling escalations within the team and partner teams.

You will manage several projects simultaneously throughout their lifecycle—from planning through execution to closeout—with durations ranging from weeks to months. The programs may experience significant growth during deployment cycles, so you must scale with this growth, supporting hiring and development efforts.

This position requires 30-40% travel, including across the United States. A valid US driver’s license is required. International travel opportunities may be available for interested candidates.

Responsibilities

• Lead multiple simultaneous projects in a highly cross-functional environment, including internal customers, external vendors, and technology partners.
• Strategically direct and deliver projects by providing vision and guidance to a project core team within leadership frameworks.
• Collaborate with Project Managers and System Engineers to navigate project schedules, risks, and roadblocks.
• Communicate technical information and concepts to non-technical stakeholders (e.g., Construction, MHE, Launch, Supply Chain, and Operations).
• Drive programs to achieve targets, working with leaders across multiple technology areas to improve deployment processes, productivity, quality, and cost.
• Track project progress, including deliverables, budget, scope, and resource constraints.
• Monitor vendor performance and address technical challenges and escalations.
• Develop new work scopes, generate RFPs, set requirements and SLAs for vendors, manage resource expectations, and track hardware status.
• Set standards and maintain quality across projects, handling highly technical work scopes related to robotics equipment installation.
• Resolve escalations during installations at construction sites or live operation warehouses.
• Own key KPI metrics around on-time delivery, cost, quality, and sustainability, including technical continuous improvement projects.
• Deep-dive data to root-cause portfolio-level issues and scale resolutions across multiple teams.
• Develop a combined team of project managers and engineers, including skill development, coaching, and performance evaluations.
• Read technical drawings and/or CAD models to drive technical improvements or resolutions at the portfolio level.

Qualifications

Basic Qualifications

• Bachelor's degree or equivalent qualification in supply chain management, engineering, business management, or other relevant field.
• 7+ years in maintenance, engineering, or launch readiness—building scalable frameworks, playbooks, and deployment mechanisms across multiple concurrent sites.
• 5+ years leading large-scale technical programs with proven thought leadership, business case development, and successful delivery.
• Strong project management skills: resource planning, scheduling, prioritization, cross-functional coordination, and managing multiple complex workstreams simultaneously.
• Experience in industrial, manufacturing, or warehouse environments.
• Proficiency with project management tools.
• Willingness to travel up to 30%.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• 10+ years of experience with technical project portfolio management.
• Strong oral and written communication skills in English.
• Understanding of Robotic, Construction, IT, Material Handling Equipment (MHE) infrastructure, and service concepts.
• Experience launching facilities with robotics automation in retail, distribution, logistics, or similar.
• Large-scale technical project implementation experience.
• Experience working with global (distributed, virtual) teams.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Skills

• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
• Strong bias toward taking independent initiative while reporting efforts to leadership.
• Ability to provide program-level reports to director-level leadership.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams (within and outside Amazon Robotics).
• Strong problem-solving and analytical skills, with the ability to deep-dive data to root-cause issues and scale resolutions.
• Comfort making data-based decisions and providing data-backed justifications.
• Ability to oversee and resolve escalations for multiple projects or at the portfolio level (e.g., quality hand-off, live order testing, site acceptance testing, operational readiness testing, monitoring robotics system performance).

A day in the life

You will work in a diverse and dynamic environment, with responsibilities spanning multiple projects, teams, and strategic initiatives. You will collaborate with cross-functional teams and leaders across the company, owning and executing processes that deliver savings and productivity for Amazon. Your work will directly impact our commitment to delivering results as part of a growing, fast-paced, and fun team.

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, hours worked, length of employment, and job status. The following generally apply to regular, full-time employees:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Pay

The base salary range for this position varies by location:

• USA, MA, North Reading: $148,700.00 - $201,200.00 USD annually
• USA, TN, Nashville: $141,200.00 - $191,100.00 USD annually
• USA, TX, Austin: $148,700.00 - $201,200.00 USD annually
• USA, WA, Seattle: $148,700.00 - $201,200.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.