Sr. Systems Analyst I

About the role

We’re seeking a talented Senior Systems Analyst I to join our CMD Tech Communications team in Newport Beach, CA. This is a hybrid role requiring 4 days in the office and 1 day per week remote. You’ll support customer communications for annuity and life product sales on our Customer Communication Management (CCM) platforms as part of a 16-person team within the CMD division.

Responsibilities

• Partner with business stakeholders and technology teams to gather, document, analyze, and validate business, functional, and technical requirements supporting correspondence applications and services.
• Support Agile product teams by refining backlogs, writing user stories, defining acceptance criteria, facilitating requirement discussions, and ensuring alignment between business objectives and technical solutions.
• Utilize Azure DevOps (ADO) to manage requirements, user stories, defects, testing activities, and delivery tracking while maintaining traceability throughout the software development lifecycle.
• Support business-as-usual operations through incident triage, production support analysis, defect management, root cause investigation, and coordination of issue resolution activities.
• Analyze business processes and system functionality to identify gaps, recommend improvements, and develop scalable solutions that improve operational efficiency and customer communications delivery.
• Collaborate with development, quality engineering, infrastructure, and vendor teams to support releases, system upgrades, maintenance activities, regulatory changes, and ongoing application modernization initiatives.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
• 5+ years of experience as a Business Analyst, Systems Analyst, or Technical Business Analyst supporting enterprise applications.
• Experience working within Agile delivery teams, including backlog refinement, sprint planning, user story development, acceptance criteria definition, and support of user acceptance testing.
• Hands-on experience using Azure DevOps (ADO) to manage requirements, user stories, features, defects, testing activities, and delivery tracking.
• Experience eliciting, documenting, and validating business, functional, and technical requirements.
• Experience supporting production applications, including incident management, defect analysis, troubleshooting, and root cause analysis.
• Strong understanding of software development lifecycle (SDLC), Agile methodologies, testing practices, and change management processes.
• Experience creating business process flows, use cases, user stories, functional specifications, and test scenarios.
• Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively across business and technical teams.

Skills

• Experience supporting Customer Communications Management (CCM) platforms such as Quadient Inspire, OpenText Exstream, Smart Communications, or similar correspondence technologies.
• Knowledge of life insurance and annuities products.
• Experience with Azure DevOps reporting, dashboards, PI Planning, dependency management, and Agile metrics.
• Experience working within Agile Release Trains (ARTs), SAFe environments, or large-scale Agile transformation initiatives.
• Experience with document composition, correspondence generation, print and mail workflows, digital delivery, and customer communication processes.
• Familiarity with SQL, APIs, XML, JSON, and systems integration concepts.
• Experience supporting application modernization initiatives, platform migrations, or large-scale technology transformation programs.

Pay

The base pay range for this role is $113,490.00 - $138,710.00. The actual compensation offered will depend on experience, qualifications, and geographic location. Most employees are also eligible for additional incentive pay.

Benefits

• Medical, dental, and vision coverage starting day one.
• Wellbeing Reimbursement Account for physical, financial, emotional, or social wellbeing expenses.
• Generous paid time off options, including Paid Time Off, holiday schedules, and Financial Planning Time Off.
• Paid Parental Leave and Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.