Systems Analyst I

DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting-edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telecom, and Travel & Leisure. We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.

Candidate must be local to Westminster, CO. No sponsorship available for this position.

Responsibilities

• Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
• Troubleshoot applications and operating systems while providing technical user support
• Conduct remote support sessions using remote session tools and perform software and system deployment/patching
• Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
• Document technical procedures and solutions clearly and communicate effectively with team members and end users
• Participate in after-hours on-call rotation and research and resolve technical problems independently
• Maintain documented processes within audited environments

Requirements

• 1-3 years of experience in IT support, desktop management, or systems administration
• Strong problem-solving and troubleshooting abilities with a self-motivated approach and team collaboration skills
• Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
• Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
• Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
• Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
• Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
• Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
• Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
• CompTIA Security+ certification or in progress

Benefits

• Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs
• Employee Assistance Program (EAP): Resources and support for personal and professional challenges
• 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future
• Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance
• Company Holidays: Nine paid company holidays throughout the year

Pay

The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role.

Schedule

• Hybrid eligibility after 6-months of onsite 5x/week