Sr. Support Engineer, EBS

About the role

The Sr. Support Engineer, EBS role at Rimini Street provides exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position focuses on diagnosing and resolving issues in complex, integrated, and highly configured EBS environments, particularly in Oracle ASCP modules.

Essential Duties & Responsibilities

• Collaborate with business stakeholders to gather and analyze requirements related to supply chain planning.
• Configure and customize Oracle ASCP modules to meet business needs.
• Lead the design and implementation of Oracle ASCP solutions, including data migration and integration with other systems.
• Provide support and troubleshooting for Oracle ASCP issues, including resolving system defects and performance tuning.
• Work closely with cross-functional teams to ensure successful delivery of projects within scope, budget, and timeline.
• Participate in system testing, including unit testing, integration testing, and user acceptance testing.
• Show strong understanding of supply chain management principles and processes.
• Show experience with Oracle ASCP, including configuration, data migration, and troubleshooting.
• Show proficiency in Oracle EBS (E-Business Suite) and its supply chain modules.
• Show excellent communication, interpersonal, and problem-solving skills.
• Show ability to work effectively with both business and technical teams.
• Show experience with at least one full end-to-end Oracle ASCP implementation is often required.

Technical Responsibilities

• Interface Development: Designing and developing interfaces to integrate ASCP with other systems, such as ERP systems, warehouse management systems, and external data sources.
• Customization and Development: Developing custom components, extensions, or reports to meet specific business needs.
• Performance Tuning: Optimizing the performance of the ASCP system by tuning parameters, configuring data collections, and optimizing database queries.

Desired Skills

• Minimum of 10+ years of experience as an Oracle ASCP Functional Consultant or in a similar role.
• In-depth knowledge of Oracle E-Business Suite R12, specifically in ASCP modules.
• Strong understanding of supply chain planning concepts, including demand planning, inventory optimization, and production scheduling.
• Experience with Oracle ASCP configuration, including setup of planning parameters, data collection, and reporting.

Location

Remote - US