Sr. Technical Support Engineer

About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do. Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of! For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started! Overview The Sr. Technical Support Engineer (Executive Technology) is responsible for the strategy, engineering, governance and continuous improvement of the Company’s enterprise endpoint environment while serving as the senior technical resource for executive technology support. This role leads the planning, design, implementation, administration, automation and lifecycle management of Windows, macOS, mobile devices and endpoint management platforms to deliver a secure, standardized and highly reliable end-user computing environment. The Sr. Technical Support Engineer develops enterprise standards, drives process improvements, automates device management, and partners with Infrastructure, Cybersecurity, Service Desk, Collaboration, and business stakeholders to advance the organization’s endpoint strategy. This role proactively identifies opportunities to improve operational efficiency, enhance security compliance, streamline endpoint deployments and elevate the employee technology experience. The Sr. Technical Support Engineer is also responsible for delivering high-touch, white-glove technology support for executive leadership, including being the primary contact for board meetings, executive offsites and other high-profile business events, ensuring seamless technology experiences. The ideal candidate combines strong executive presence with deep hands-on expertise in endpoint management, Windows and Mac support, Microsoft 365, device provisioning, patching, application deployment, endpoint security, and automation. This role requires regular, in-person work at our Boston, MA office, Monday-Friday. Candidates must reside within commuting distance of this office location. Fully remote work is not available for this role. Responsibilities Enterprise Endpoint Engineering Owns the enterprise endpoint engineering strategy, roadmap, and lifecycle management for Windows, macOS, mobile devices, and end-user computing technologiesOversees the planning, design, implementation, administration, automation, and continuous improvement of the organization's endpoint environment to ensure scalability, consistency, security, and operational excellenceLeads enterprise endpoint management through Microsoft Intune, Microsoft Configuration Manager (MECM), Autopilot, Addigy, and related technologies, including policy administration, device provisioning, compliance, and lifecycle governanceDevelops and maintains standardized endpoint images, provisioning processes, deployment methodologies, and automation strategies that streamline device deployment while ensuring consistency, security, and user experience across the enterpriseDesigns, implements, and administers endpoint configuration standards, Group Policy, security baselines, compliance controls, software deployment, patch management, encryption, and endpoint hardening initiativesOversees enterprise patch management and endpoint maintenance strategies to ensure timely deployment of operating system, firmware, and application updates while minimizing business disruptionDevelops PowerShell automation and scripting solutions to improve operational efficiency, reduce manual effort, standardize administration, and support enterprise IT initiativesEstablishes enterprise endpoint standards, technical documentation, operational procedures, governance, and best practices that improve service quality and operational maturityPartners with Infrastructure, Cybersecurity, Networking, and IT leadership to develop long-term endpoint strategies aligned with business objectives and security requirementsProactively evaluates emerging endpoint technologies and recommends improvements that enhance employee productivity, endpoint security, operational efficiency, and the overall digital workplace experiencePerforms root cause analysis on recurring endpoint issues and implements long-term technical solutions to improve reliability and reduce support demandLeads endpoint-related projects including office expansions, technology refreshes, migrations, hardware lifecycle initiatives, and enterprise technology deployments. Executive Technology Support Serves as the senior technology partner for executive leadership by providing white-glove technology support for the Executive Leadership Team. Travels with executive leadership, as needed, to support offsite meetings, conferences, board meetings, Investor Day, leadership retreats, and other strategic business events to ensure seamless technology operationsOversees executive conference room technologies, collaboration platforms, audio/visual systems, hybrid meeting capabilities, and executive presentation support. Operational Leadership Proactively identifies opportunities to improve endpoint operations through automation, process redesign, standardization, and technology modernization initiativesEstablishes service standards, KPIs, operational metrics, and continuous improvement initiatives for endpoint engineering servicesProvides technical leadership to Desktop Support personnel while serving as the senior escalation resource for complex technical issuesCollaborates with IT leadership on endpoint strategy, budgeting, technology roadmaps, vendor evaluations, and enterprise technology planning. Qualifications Willing and able to work on-site Monday-Friday and travel as needed to support the C-suite during off-sitesBachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or related field; equivalent work experience may be considered6+ years of progressive experience in endpoint engineering and management, desktop engineering, IT operations, or enterprise end-user technology support3+ years of experience providing direct executive-level (C-suite) white-glove technology support in a corporate environmentStrong experience managing Windows, macOS, iOS, and Android endpoints, including provisioning, imaging, software deployment, patch management, lifecycle management, and endpoint automationExperience designing, implementing, and administering enterprise endpoint management solutions, including Microsoft Intune, Microsoft Configuration Manager (MECM), Autopilot, Addigy, or comparable technologiesExperience developing endpoint standards, policies, governance, and operational processes that improve consistency, security, scalability, and the employee technology experienceStrong understanding of endpoint security principles, including device compliance, encryption, endpoint hardening, vulnerability remediation, and identity/access managementExperience supporting Microsoft 365 technologies and modern collaboration platforms in an enterprise environmentDemonstrated experience using PowerShell or similar scripting technologies to automate endpoint administration and improve operational efficiencyProven ability to lead complex technical troubleshooting, perform root cause analysis, and implement long-term technical and process improvementsExperience supporting executive leadership, board meetings, and high-profile business events, including conference room and audio/visual technologies, is strongly preferredExperience working within ITSM frameworks, creating technical documentation, and partnering cross-functionally with Infrastructure, Cybersecurity, Service Desk, and business stakeholdersRelevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA A+, Network+, Security+, ITIL Foundation, or comparable certifications are preferredExperience supporting distributed, multi-site, retail, hospitality, restaurant, or franchise-based environments is preferred.Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectivesExcellent presentation and communication skills along with the ability to communicate effectively across all levels of the organizationAble to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externallyCreative, progressive, thought leadership with the ability to influence at all levels of the organizationExcellent leadership skills including the ability to build teams, motivate, guide, and mentorDedicated learner with a natural curiosity for consistent growthExhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environmentCooperative team player with an upbeat, positive, “can-do” attitude! Perks Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. The salary for MA-based employees hired into this role will be aligned with the range below. This is a good faith estimate, and the amount of base salary will correspond with a candidate’s professional experience, qualifications and internal equity. Annual Base Salary Range: $95,000-$110,000 This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.