Sr. Technical Support Engineer

About the role

Pinterest is a platform where millions of people discover creative ideas, dreams, and plans for memorable moments. We're passionate about creating a place where everyone can find inspiration to live the life they love. Join us to help millions of users find the ideas and inspiration they need.

Responsibilities

• Serve as a subject matter expert on the Pinterest API and partner integrations
• Lead the definition, development, and broad-scale adoption of Pinterest integration products with key strategic partners
• Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
• Proactively and reactively provide technical support through dedicated and scaled channels, ensuring high levels of customer satisfaction
• Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
• Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
• Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
• Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
• Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
• Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and operations

Requirements

• 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
• Experience leading technical partner/client calls
• Experience integrating external APIs at scale using SDK's or writing custom client code
• Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
• Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
• Bachelor’s degree in a relevant field, or equivalent experience

Qualifications

• Relocation Requirement: This role requires occasional in-office collaboration, typically 1-2 times every 6 months.
• Work Environment: The role is primarily remote, with occasional in-office collaboration.

Benefits

At Pinterest, we offer a competitive compensation package including a base salary range of $123,684—$254,644 USD, along with equity. We also provide comprehensive benefits, including health insurance, retirement plans, and paid time off.

Pay

$123,684—$254,644 USD

Schedule

Primarily remote, with occasional in-office collaboration.