Sr. Tech Support Engineer

What You’ll Be Doing

Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications.

Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls.

Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products.

Cookordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions.

Able to manage multiple tasks concurrently.

What We Are Looking For

• Bachelor's degree (preferred) or an equivalent combination of education and experience
• Requires at least 5 years of refrigeration field installation and troubleshooting experience
• Excellent customer service skills, strong math and mechanical knowledge
• Knowledge of calculations required for correctly applying equipment and equipment integration
• May require knowledge of custom control programming
• Strong written and verbal communication skills

What We Offer

• Compensation: Salaried exempt role with a starting salary range between $94,000-$120,000 annually
• Benefits: Tuition reimbursement, medical, dental, and vision insurance, prescription drug coverage, 401(k) retirement plan, short-term disability insurance, 8 weeks paid birthing leave, 2 weeks paid bonding leave, life and long-term disability insurance, up to 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year