Sr. Technical Support Engineer

About the role

Pinterest is a platform where millions of people discover creative ideas and plan memorable moments. We're looking for someone passionate about transforming these ideas into reality, leveraging AI to enhance our offerings.

Responsibilities

• Serve as a subject matter expert on the Pinterest API and partner integrations
• Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
• Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
• Proactively and reactively support customers through dedicated and scaled channels, ensuring high levels of customer satisfaction
• Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
• Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
• Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
• Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
• Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
• Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and operations

Requirements

• 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
• Experience leading technical partner/client calls
• Experience integrating external APIs at scale using SDK's or writing custom client code
• Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
• Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
• Bachelor’s degree in a relevant field, or equivalent experience

Qualifications

• Experience in a relevant field
• Strong communication and problem-solving skills
• Ability to work independently and collaboratively
• Passion for technology and innovation

Skills

• Technical proficiency with external APIs
• Experience with AI and automation
• Excellent communication and interpersonal skills

Benefits

At Pinterest, we offer a competitive compensation package, including a base salary range of $123,684—$254,644 USD, along with equity and comprehensive benefits. We also provide a flexible working model, including the option to work remotely up to 2 days per week.

Pay

$123,684—$254,644 USD

Schedule

Flexible working hours, with the requirement to be in the office for in-person collaboration 1-2 times every 6 months.