Sr. Technical Support Engineer

Responsibilities

• Serve as the subject matter expert on the company’s API and partner integrations
• Become proficient in the company’s business products for deployment and troubleshooting
• Lead the development and adoption of the company Integration products with strategic partners
• Manage technical relationships with Tier 1 partners and Enterprise Advertisers, ensuring bespoke support for complex projects
• Provide proactive and reactive technical support to maintain high customer satisfaction
• Implement on-call support for business solutions such as Measurement and Delivery
• Drive engineering projects including new API launches and large-scale integrations with Engineering teams

Qualifications

• 4+ years of experience in Support/Solution/Partner Engineering or integration at a consumer tech platform
• Expertise in leading technical discussions with partners or clients
• Proficient in integrating external APIs at scale with SDKs or custom client coding
• Skilled in scripting for data manipulation, familiar with Python or shell scripting languages
• Adept at applying AI solutions to enhance operational efficiency and decision-making
• Bachelor's degree in a relevant field, or equivalent experience

Benefits

• Flexible work environment with hybrid in-office collaboration
• Equity eligibility for this position to align employee success with company performance
• Comprehensive support for employee well-being and work-life balance
• Access to resources for personal and professional development
• Commitment to an equitable and inclusive workplace culture