Sr. Executive Support Engineer

Responsibilities

• Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; escalate issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage strong technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.

Requirements

• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.
• 5+ years of customer service experience with exceptional listening skills and the ability to translate technical concepts into clear, user-friendly language.
• Strong communication skills across verbal, written, and in-person interactions, with a focus on delivering stellar client service.
• Proven ability to build and maintain client relationships through responsive, effective support while documenting and sharing insights with teams.
• Self-driven and adaptable professional who thrives in fast-paced environments—able to multitask, take initiative, and work both independently and collaboratively while solving new challenges.

Qualifications

• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.
• 3+ years’ experience in technical support or executive IT support.
• 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.

Skills

Technical knowledge and the ability to work under pressure are two important skills in this role. Demonstrate skills with quick response and sense.

Benefits

See the Benefits Guide posted on micron.com/careers/benefits for details.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.