Sr. Supervisor, Accounts Receivable

About the role

PCI is building global teams to pioneer and shape the future of biopharma. This role owns full-cycle accounts receivable operations for the site, driving financial performance and leading AR staff to align with departmental and site objectives.

Responsibilities

• Own full-cycle accounts receivable operations, including billing accuracy, collections strategy, dispute resolution, cash application integrity, and aging performance.
• Interview prospective employees and select the best applicant based on required skills, knowledge, and abilities.
• Assist with quarterly performance evaluations.
• Lead, develop, and coach AR staff to ensure high performance, accountability, and alignment with departmental goals and site financial objectives.
• Perform general ledger account reconciliations for accounts receivable, allowance doubtful analysis, and tracking of AR Scorecard.
• Partner with Finance leadership to develop and implement strategies that improve cash flow, reduce DSO, and strengthen customer payment performance.
• Ensure accuracy and timeliness of customer billing and payment processing.
• Prepare monthly sales reports and review monthly pricing analysis by customer.
• Monitor aging reports and drive strategies to reduce past-due balances.
• Review and approve adjustments, write-offs, credit memos, and refunds.
• Collaborate with Sales, Customer Service, and Finance to address account discrepancies.
• Communicate payment expectations and negotiate payment arrangements when necessary.
• Lead site-level participation in global AR harmonization initiatives and support ERP improvements, testing, and implementation efforts impacting receivables processes.
• Maintain customer accounts and ensure proper documentation and compliance.
• Support a positive, collaborative work environment.
• Strengthen internal controls supporting accounts receivable processes and ensure audit readiness across all AR activities.
• Own AR performance reporting, including aging trends, collections effectiveness, dispute tracking, and working capital performance metrics.
• Recommend process improvements to enhance efficiency and reduce errors.
• Review, investigate, and correct errors with invoiced items.
• Perform other duties as assigned by Manager/Supervisor.
• Adhere to all PCI, cGMP, and GCP policies, procedures, and rules.

Physical Demands

• Stationary position: ½ to ¾ of the day.
• Move or traverse: ¼ to ½ of the day.
• Position self or move about: ¼ to ½ of the day.
• Communicate or exchange information: ½ to ¾ of the day.
• On an average day, the individual can expect to move and/or transport up to 10 pounds less than ¼ of the day.
• Special vision requirements: Close Vision, Distance Vision, Color Vision.

Work Environment

• Work is primarily performed at a desk and/or in an office environment for ¾ of the day and up.
• Attendance to work is an essential function of this position.
• The noise level in the work environment is typically quiet.

Qualifications

• Bachelor’s Degree in Accounting, Finance, or related field.
• 8–12 years of progressive accounts receivable or finance experience, including supervisory responsibility.
• College-level mathematical skills.
• Intermediate computer skills: Ability to perform complex computer tasks and knowledge of various computer programs.
• Minimum professional proficiency in communication: Ability to participate effectively in conversations and read standard items addressed to general readers.
• Intermediate reasoning: Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form and deal with problems involving several concrete variables in standardized situations.
• Excellent supervisory and analytical skills.

Preferred Skills

• Ability to work independently and/or as part of a team.
• Ability to adapt to a changing work environment.
• Attention to detail.
• Sound and accurate judgment.
• Exceptional communication skills and demonstrated customer service orientation.
• Proficiency in Microsoft Office Suite and JD Edwards ERP System.