Sr. Supervisor, Accounts Receivable

About the role

PCI is building global teams to pioneer and shape the future of biopharma. This role owns full-cycle accounts receivable operations for the site, driving financial performance and leading a high-performing AR team.

Responsibilities

• Own full-cycle accounts receivable operations, including billing accuracy, collections strategy, dispute resolution, cash application integrity, and aging performance.
• Interview prospective employees and select the best applicant based on required skills, knowledge, and abilities.
• Assist with quarterly performance evaluations.
• Lead, develop, and coach AR staff to ensure high performance, accountability, and alignment with departmental goals and site financial objectives.
• Perform general ledger account reconciliations for accounts receivable, allowance doubtful analysis, and tracking of AR Scorecard.
• Partner with Finance leadership to develop and implement strategies that improve cash flow, reduce DSO, and strengthen customer payment performance.
• Ensure accuracy and timeliness of customer billing and payment processing.
• Prepare monthly sales reports and review monthly pricing analysis by customer.
• Monitor aging reports and drive strategies to reduce past-due balances.
• Review and approve adjustments, write-offs, credit memos, and refunds.
• Collaborate with Sales, Customer Service, and Finance to address account discrepancies.
• Communicate payment expectations and negotiate payment arrangements when necessary.
• Lead site-level participation in global AR harmonization initiatives and support ERP improvements, testing, and implementation efforts impacting receivables processes.
• Maintain customer accounts and ensure proper documentation and compliance.
• Support a positive, collaborative work environment.
• Strengthen internal controls supporting accounts receivable processes and ensure audit readiness across all AR activities.
• Own AR performance reporting, including aging trends, collections effectiveness, dispute tracking, and working capital performance metrics.
• Recommend process improvements to enhance efficiency and reduce errors.
• Review, investigate, and correct errors with invoiced items.
• Perform other duties as assigned by Manager/Supervisor.
• Adhere to all PCI, cGMP, and GCP policies, procedures, and rules.

Requirements

• Bachelor’s Degree in Accounting, Finance, or related field.
• 8–12 years of progressive accounts receivable or finance experience, including supervisory responsibility.
• College-level mathematical skills.
• Intermediate computer skills: ability to perform complex computer tasks and knowledge of various computer programs.
• Minimum professional proficiency in communication: ability to participate effectively in conversations and read standard items addressed to general readers.
• Intermediate reasoning: ability to apply common sense to carry out instructions furnished in written, oral, or diagram form and deal with problems involving several concrete variables.
• Excellent supervisory and analytical skills.

Preferred Qualifications

• Ability to work independently and/or as part of a team.
• Ability to adapt to a changing work environment.
• Attention to detail.
• Sound and accurate judgment.
• Exceptional communication skills and demonstrated customer service orientation.
• Proficiency in Microsoft Office Suite and JD Edwards ERP System.

Special Demands

The physical demands described are representative of those required to perform the essential functions of this job with or without reasonable accommodations.

• Stationary position: ½ to ¾ of the day.
• Move or traverse: ¼ to ½ of the day.
• Position self or move about: ¼ to ½ of the day.
• Communicate or exchange information: ½ to ¾ of the day.
• On an average day, the individual may move and/or transport up to 10 pounds less than ¼ of the day.
• Special vision requirements: close vision, distance vision, color vision, and ability to focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• Work is primarily performed at a desk and/or in an office environment for ¾ of the day or more.
• Attendance is an essential function of this position.
• The noise level in the work environment is typically quiet.