Sr. Specialist, Work Authorization
Key job responsibilities
U.S. Work Authorization Subject Matter Expert
- Serve as the expert on Form I-9 and E-Verify requirements.
- Monitor regulatory changes, particularly U.S. immigration policy shifts affecting employee work authorization, and operationalize responses to maintain a compliant service and prevent financial or legal exposure.
- Handle escalations and provide domain expert support.
Product and Technology Partnership
- Serve as the primary compliance voice to product and technology teams.
- Author and co-author Business Requirement Documents (BRDs), define business rules for workflow automation, and provide actionable input to engineering and analytics teams.
- Translate frontline operational knowledge and compliance requirements into system requirements that shape the product roadmap.
Policy Change Management
- Own the end-to-end response to U.S. work authorization policy changes impacting Amazon's employee population, including Temporary Protected Status (TPS) and other non-sponsored categories.
- Assess scope and employee impact, develop response strategies, and communicate complex policy information to stakeholders and senior leadership.
- Partner cross-functionally with Immigration, Legal, and Risk and Compliance.
Process Design and Operational Oversight
- Ensure operational teams execute U.S. work authorization processes as designed and in compliance.
- Own process architecture including SOPs, process maps, and job aids.
- Identify gaps, conduct root cause analyses, and drive continuous improvement that reduces defects and improves service efficiency.
Project Management and Roadmap Execution
- Manage project deliverables and standard work using tools like Asana.
- Prioritize and deliver process and technology changes, track progress, identify blockers, and communicate updates through business reviews with stakeholders including Finance, Capacity Planning, and WA Service leadership.
Strategic Communication
- Contribute to OP1/OP2 planning documents.
- Write and present strategic narratives (6-pagers, MBRs, QBRs, COEs, PR/FAQs) to leadership and cross-functional audiences.
About the team
We are a dedicated group of professionals committed to creating supportive, efficient work environments. Our team focuses on developing robust processes that protect both our employees and the organization. We value collaboration, continuous improvement, and creating meaningful workplace solutions.
About the role
This role can be based out of Arlington, VA only.
Basic Qualifications
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Knowledge of Microsoft Office products and applications
Preferred Qualifications
Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
Experience developing policies and supporting documentation
Experience maintaining confidentiality in matters involving security or personnel issues in the workplace