Sr Specialist, Learning Technology

Overview

At Scout Motors, we’re reviving the legacy of an iconic American vehicle, the Scout, by electrifying and digitizing it. Our mission is to create a company that respects its people, its customers, and the communities it serves. We aim to develop two powertrains: an all-electric option and a Harvester™ range-extender powertrain with a built-in generator.

What you’ll do

• Become part of an innovative brand set to transform the electric pickup truck and rugged SUV market.
• Drive six key outcomes within the first 12 months:
• Platform Reliability & Scale: Achieve ≥99.9% LMS uptime; SSO success ≥99%; Tier-1 ticket deflection ≥30% via self-service.
• Content Lifecycle Discipline: Ensure 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: Achieve AI role-play adoption ≥80% among sellers; measurable lift in certification time-to-ramp (target set with Sales Ops).
• Enablement Platform Utilization: Meet monthly active users (MAU) and content engagement benchmarks for the Sales Enablement Platform (SEP).
• Analytics to Action: Generate quarterly learner impact reports linking training to performance; ensure ≥90% reporting accuracy & timeliness.
• Compliance Confidence: Maintain on-time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.
• LMS Ownership (Business Unit) – SAP Successfactors:
• Administer global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
• Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross-device/browser compatibility.
• Create assignments, learning paths, certifications, recert windows; automate notifications and reminders.
• Generate dashboards and enterprise-grade reports (compliance, completions, time-to-cert, adoption); ensure accuracy and on-time delivery.
• Provide Tier-1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post-mortems.
• Ecosystem Platforms (Beyond LMS):
• AI Role-Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
• Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
• Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in-the-flow support.
• Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.
• Integrations, Data, and Architecture:
• Partner with IT to maintain LMS-HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role-based access.
• Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role-plays), KB searches, and SEP engagement.
• Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.
• Content Operations & Governance:
• Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
• Develop and maintain job aids, FAQs, and in-app guidance to drive self-service and reduce support tickets.
• Analytics & Business Impact:
• Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
• Publish executive and manager-level dashboards (Power BI/Tableau/Excel) focused on time-to-ramp, activity-to-outcome, and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.
• Compliance, Security & Accessibility:
• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g., WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.
• Projects, Vendors & Roadmap:
• Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations

This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. It requires 4-5 days per week in the office, with regular in-person meetings and events. Applicants should expect the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. Travel: Ability and willingness to travel to field locations, ride-alongs, store visits, national meetings 5% of the time. Valid driver's license required.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands-on experience with mobile-first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS-HRIS integrations and multi-language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Required Qualifications

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands-on experience with mobile-first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS-HRIS integrations and multi-language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI Role-Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
• Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
• Loading xAPI statements and dashboards.
• Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
• In-App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow-embedded guidance.
• Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
• Badging & Credentials: Credly, Accredible (issuing/verifying micro-credentials).
• Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
• Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi-market content.
• Data Analysis: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands-on practice.

Competencies

• Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
• Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact time-to-ramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through self-service and field-friendly design.
• Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
• Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
• Learning Outcomes: Time-to-certification/ramp, assignment on-time completion %, recert lapse rate.
• Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role-play participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift post-training, attach rate improvement, first-time-fix rate, shrink improvement, customer NPS.
• Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.

What you'll gain

• Competitive compensation and benefits to support your physical, mental, and financial wellbeing.
• Program specifics are detailed in company policies and employee benefit guides, select highlights:
• Medical, dental, vision and income protection plans.
• 401(k) program with:
• An 8% employer match.
• Flexible contribution options.