Sr. Solution Engineer (ServiceNow/Armis)

Primary Responsibilities

• Configuration of Armis solutions within ServiceNow platform
• Support user provisioning and access certification processes
• Develop and maintain integrations between ServiceNow Modules and third-party tools
• Enhance automation and orchestration workflows using ServiceNow Flow Designer and Security Orchestration Automation and Response (SOAR)
• Develop scripts, custom applications and workflow automation within ServiceNow to extend IRM and SecOps capabilities
• Map Armis asset intelligence into ServiceNow data models, CI classes, ownership models, reconciliation patterns, and risk workflows
• Aid in conducting client stakeholder workshops, participate in requirements gathering and documentation
• Troubleshoot and resolve issues related to ServiceNow functionalities and integrations
• Aid in creating and conducting product demos to stakeholders for the purpose of client discovery and or product training efforts
• Establish trusted client relationships and advise clients on their business needs
• Configure authorization visibility dashboards and access analytics reporting
• Validate that Armis deployments align to client business outcomes
• Develop direct system testing and validation procedures and documentation
• Conduct testing and support deployment of identity security solutions
• Assist Templar Shield clients with developing, implementing, and strengthening identity security programs
• Work closely with dispersed resources throughout multiple cities and countries
• Participate in development of training curriculum and course content
• Support internal sales and client account teams in identifying new business opportunities
• Support in the creation of proposals, effort, and cost estimates and submit responses to Request for Proposals (RFP's)
• Aid in sales pursuits and proposals and assist growing Templar Shield practice areas

Requirements

• 3 years of experience in implementation engineering, professional services, cybersecurity consulting, security engineering, network engineering, infrastructure engineering, or related technical delivery roles
• Minimum of 1 year of experience in ServiceNow (preferably CSA) and/or Armis
• Hands-on experience deploying or supporting enterprise cybersecurity, asset management, vulnerability management, network security, or security operations platforms
• Strong understanding of enterprise networking concepts, including TCP/IP, routing, switching, VLANs, DNS, DHCP, NAT, firewalls, proxies, SPAN/TAP concepts, segmentation, and network troubleshooting
• Experience working with medium to large enterprise environments, including distributed networks, regulated environments, or complex multi-site deployments
• Working knowledge of cybersecurity operations, vulnerability management, endpoint security, SIEM, SOAR, NAC, firewalls, incident response, and asset management processes
• Experience with APIs, JSON, REST integrations, authentication, certificates, SSL/TLS, and basic scripting or automation
• Basic Linux administration and troubleshooting skills
• Strong client-facing communication skills, including the ability to explain technical issues clearly to technical and non-technical stakeholders
• Ability to manage multiple client workstreams, document decisions, drive tasks to closure, and work effectively in a consulting environment
• Strong collaboration skills when working with technical teams and client stakeholders
• Excellent verbal/written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork
• Willingness to travel up to 50%, per client needs