Sr ServiceNow Application Development Engineer, OpsTech Solutions

Key job responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Work on identifying platform level optimization opportunities to improve overall user experience, such as page load latency reduction.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 5+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Preferred Qualifications

• 5+ years experience in multiple areas of technology, including application administration, configuration, and/or data services.
• Experience working on ServiceNow platform maintenance and optimization activities, such as release management and page load time latency improvement.
• Proven experience Agile scrum/Kanban methodology.
• Experience with JavaScript, Perl or PHP is strongly preferred.
• Experience customizing or developing reports from data residing in relational databases.
• Experience with web service integrations using REST, SOAP, etc.
• ITIL Foundation certified or related experience preferred.
• ServiceNow full implementation cycle preferred