Sr ServiceNow Application Development Engineer, Ops Tech Solutions

Key job responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent
• Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD) certifications required.
• 6+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 6+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Preferred Qualifications

• Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
• Experience in HTML, CSS, or JavaScript
• Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)
• Experience working with REST API based services, or experience with REST web services, XML, JSON
• Experience building features in ServiceNow ITSM and HAM modules, and building system integrations.