Sr. Software Engineer (ServiceNow)

About the role

ANS is seeking a Senior Software Engineer (ServiceNow) to join our team in Colorado Springs, CO. This position is contingent upon contract award.

Responsibilities

• Provide expert knowledge of network management systems, operating systems, COTs/GOTs, and integration of disparate tools and servers.
• Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
• Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
• Cook up and coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
• Direct integration efforts with Cisco NSO, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
• Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
• Maintain IT system and application performance/availability while responding proactively to emerging issues.
• Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
• Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
• Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
• Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
• Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
• Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.

Requirements

• TS SCI Poly clearance
• 16 years of experience that can be a combination of work history and education, meeting IAT Level 2 certification requirements.
• At least 5 years of relevant ServiceNow experience, including a ServiceNow Certified System Administrator certification and at least one other advanced ServiceNow certification.
• Team Leadership experience.
• Experience with at least one of (Agile, Scrum, SDLC).
• Ability to work with minimal supervision to perform complex technical tasks and lead others effectively.
• Experience processing and analyzing information and trouble calls submitted by a customer, making determinations, and providing and implementing solutions.
• Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts.
• Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
• Excellent client-facing and internal communication skills.
• Exceptional organizational skills, including attention to detail, multitasking, and critical thinking skills.
• Skilled in working within a team environment within a professional office setting.
• Skilled in the ability to focus study and research to rapidly solve specific problems.
• Excellent and clear written documentation skills.
• Advanced system architecture, design, and integration.
• Experience with databases, ideally including MariaDB.
• Required cross-platform and integration experience including Windows, Linux, Juniper, and Cisco.
• Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.

Desired

• CompTIA Security+ or equivalent.
• ISC^2 CISSP or equivalent.

Benefits

• Familial Medical, Dental (with adult orthodontia) and Vision coverage
• Pet Discount Program
• PTO (Paid Time Off)
• Maternity/Paternity Leave
• Supplemental Military Leave Pay
• 11 Paid Holidays
• 401(k) plan with 6% Company Contribution
• Generous Professional Development Program
• 100% Employer paid Short- and Long-Term Disability
• 100% Employer paid Life Insurance
• Supplemental Whole Life Insurance
• Lucrative Referral Bonus Program
• Annual Allowance for ANS Swag
• Potential for Paid Overtime
• Flexible Work Schedules