Sr. Solution Architect – Customer Technology

Strategy and Business Alignment

Translate business requirements, commercial goals, and customer experience needs into technical solution architecture and respective decisions and phased roadmaps.
Partner with business stakeholders across sales operations, marketing and customer service to understand capability needs before they become requirements.
Own the architecture narrative, producing clear, compelling documentation and presentations that make technical decisions accessible to executive audiences.
Identify where technology is a constraint on business growth and propose solutions that remove that constraint.
Ensure solutions align with USG’s global technology stack, architecture standards, and compliance requirements, collaborating effectively with international IT and business teams.

Architecture and Technical Leadership

Define and own the solution architecture across the data platform, web platform, eCommerce, Salesforce platform, integration, and martech domains.
Develop comprehensive architecture documentation, process flows, and data models to guide and instruct developers and data teams.
Define and harmonize platform, process, and data architecture across the customer technology stack, ensuring consistency and best practices from user interface through backend data flows.
In collaboration with the parent company Knauf, set architecture standards and patterns that development teams build against, evaluate emerging technologies and vendors against the organization's strategic direction and existing investments.
Ensure architecture decisions account for scalability, security, operational complexity, and total cost of ownership.

Roadmap and Delivery

Produce and maintain a technology roadmap that sequences capability delivery against business priorities.
Work with product and technical leads to translate architecture and solution concept into delivery backlog, sequencing, and delivery milestones.
Identify and surface technical dependencies, risks, and decision gates that affect delivery timelines.
Own architecture through delivery, not just the design phase.

Stakeholder and Team Influence

Serve as a senior technical advisor to the Senior Director of Technology and broader leadership.
Build credibility with both business and IT stakeholders through clear thinking and consistent follow-through.
Challenge proposals from vendors, colleagues, and partners with rigor and intellectual honesty.
Mentor developers and analysts on architecture thinking and systems design.

Key Qualifications

• 10+ years of experience in technology roles, with at least 5 years in a lead solution architecture, enterprise architecture, or application development role.
• Demonstrated track record of translating business strategy into technical architecture and phased delivery roadmaps.
• Proven experience architecting and integrating customer-facing technology solutions end-to-end spanning CMS, PIM, CRM, eCommerce, Digital Asset Management (DAM), and Customer Data Platform (CDP).
• Relevant experience working in global organizations, with the ability to adapt architectures to align with standardized tech stacks, governance, and regional requirements.
• Experience working across complex enterprise environments and integration-heavy ecosystems.
• Experience designing and governing integration platforms or middleware layers (iPaaS, Kafka, ESB).

Required Skills

• Ability to design architecture for digital solutions at enterprise scale.
• Excellent skills in producing clear, actionable architecture documentation and solution diagrams (using tools such as Lucidchart, Visio, or Miro), with a proven track record of instructing cross-functional development and data teams.
• Practical application of MACH architecture principles (Microservices, API-first, Cloud-native, Headless) and event-driven, asynchronous patterns to decouple core systems and enable composable platforms.
• Experience designing data architectures that support operational needs and downstream analytical use cases.
• Exceptional communication skills, able to synthesize complex technical concepts for both technical and non-technical audiences, drive consensus, and deliver results in a matrixed global environment.
• Demonstrated technical leadership through mentoring developers, developing and reviewing designs, and elevating architectural maturity across delivery teams.
• Excellent written and verbal communication skills with the ability to clearly articulate architecture decisions, trade-offs, and integration strategies to technical and executive stakeholders.

Preferred Skills

• Experience with event streaming and CDC patterns in enterprise environments.
• Experience with architecting in Azure cloud environments.
• Exposure to Oracle EBS and ERP modernization or coexistence strategies.