Sr. Customer Technical Architect

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is open to remote employees in the U.S. - with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to one of our Center of Energy - vibrant locations where our teams connect, collaborate, and innovate - you’ll be able to work out of our office spaces with your team. To learn more about life at LogicMonitor, check out our Careers Page.

Responsibilities

• Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.
• Act as the primary technical point of contact for customers, building strong relationships.
• Understand customer needs and translate them into technical requirements.
• Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
• Design scalable and robust technical solutions that meet customer requirements.
• Create and maintain architectural documentation and guidelines.
• Provide expert advice on best practices, solution architecture, and technology choices.
• Help customers optimize their use of the LM Platform.
• Conduct POCs to test and evaluate new features released by PDE.
• Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
• Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
• Gather feedback from customers to inform & influence PDE roadmap.
• Collaborate with PDE to ensure customer needs are addressed in future releases.
• Conduct product demonstrations and technical presentations to showcase solutions.

Requirements

• 10-15+ years experience required in a similar technical role
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed