Sr Site Specialist - 1st Shift

Shift: 1st Shift Monday to Friday - 7AM to 8AM start time

Schedule

First Shift (Days)

Environmental Conditions

• Able to lift 40 lbs. without assistance
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards
• Laboratory Setting, Office
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• Standing for full shift
• Works primarily at customer sites, which may require independent work
• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed

Responsibilities

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
• Analyze/maintain/reconcile various reports to ensure contractual requirements are met
• Proactively connect with the supervisor regarding any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes
• Be involved with safety programs such as hazard identification, inspections, and incident reporting/investigation as required
• Engage in process improvement activities
• May perform other responsibilities as assigned by management

Requirements

• High school diploma or equivalent required
• 2 years of customer facing roles or related experience is required
• 2 years of related experience within a laboratory setting is preferred
• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service, including maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software
• Uses organizational skills to multi-task and meet due dates as needed
• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria

Pay

Pay Range: $19.64 to $25.90 per hour

The hourly pay range estimated for this position based in Massachusetts is $19.64–$29.45. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• Comprehensive Total Rewards package including:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount