Sr Site Specialist - 1st Shift
Thermo Fisher Scientific · Irvine, CA · 3 wk ago
On-siteConsulting$24–$26.2/hrFull-time
Starting pay: $26.10 per hour.
Schedule
- 1st Shift – Monday to Friday, 6:30 AM to 2:30 PM
Environmental Conditions
- Able to lift 40 lbs. without assistance
- Adherence to all Good Manufacturing Practices (GMP) Safety Standards
- Cold Room/Freezers: -22°F / -6°C
- Fluctuating temperatures (hot/cold)
- Laboratory setting
- Office environment
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)
- Standing for full shift
- Exposure to strong odors (chemical, lubricants, biological products, etc.)
- Various outside weather conditions
- Warehouse environment
- Will work with hazardous/toxic materials
- Works primarily at customer sites, which may require independent work
- Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
- Regularly required to lift 30–40 lbs., and up to 50 lbs. occasionally
- Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs.
- Regularly required to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods
- Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
- Ability to work overtime, as needed
Responsibilities
- Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
- Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
- Analyze, maintain, and reconcile various reports to ensure contractual requirements are met
- Proactively connect with the supervisor regarding any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes
- Be involved with safety programs such as hazard identification, inspections, and incident reporting/investigation as required
- Engage in process improvement activities
- May perform other responsibilities as assigned by management
Requirements
- High school diploma or equivalent required
- 2 years of related experience within a laboratory setting is preferred
- Experience working in customer service is a plus
- Able to read, write, and speak English fluently
- Strong verbal and written communication skills, and desire to deliver excellent customer service, including maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values, including confidentiality
- Strong desire to serve the customer and interpersonal skills to collaborate with various levels of personnel at the customer site
- Independently operate handheld scanners to enter data in various systems as needed, as well as analytical skills to reconcile reports
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software
- Uses organizational skills to multi-task and meet due dates as needed
- As a condition of employment, must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements
Benefits
- Competitive remuneration, healthcare, and a range of employee benefits
- Exciting company culture that stands for integrity, intensity, involvement, and innovation
- Comprehensive Total Rewards package including:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount