Sr Site Specialist - Day Shift

About the role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Responsibilities

• Perform device management, including configuration, maintenance, troubleshooting, and life cycle management.
• Use electronic inventory management systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, packaging, and shipping.
• Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.
• Proactively perform tasks, connect with leadership, and report customer concerns.
• Participate in safety programs such as hazard identification, inspections, and incident reporting/investigation as required.
• Engage in process improvement activities.
• Perform other responsibilities as assigned by management.

Requirements

• High school diploma or equivalent required.
• 2 years of related experience working with clinical trials preferred.
• Experience working in customer service and knowledge of GMP environments are also a plus.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently.
• Strong verbal and written communication skills, and desire to deliver excellent customer service.
• Maintain a professional appearance and demeanor in all interactions and uphold Thermo Fisher Scientific's values, including confidentiality.
• Possess a strong desire to serve the customer and interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operate handheld devices to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

• Works primarily at customer site warehouse, which may require independent work.
• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.).
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30–40 lbs, and up to 50 lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs.
• Regularly required to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
• Ability to work overtime, as needed.

Environmental Conditions

• Standard work schedule (Mon–Fri).
• Fluctuating temperatures (hot/cold).
• Some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
• Warehouse shift: day shift.