Sr. Services Analyst - IT (Baltimore, MD)

About the role

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component.

Responsibilities

• Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners.
• Lead IT activities required to manage service level agreements.
• Aid in creation of documentation for products and services.
• Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model.
• Maintain and enhance engagement with business and IT partners and other stakeholders.
• Establish positive team environment by proactively assisting and training less experienced personnel.
• Provide performance and development feedback as required.
• Maintain technical knowledge and business acumen within own discipline or function.

Requirements

• Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
• Proficiency in Oracle OMS Technologies – data model, interfaces, SQL reporting solutions and Java technologies.
• Experience leading small IT projects or sub-teams and knowledge of IT project management.
• Strong problem solving and analysis ability.
• Excellent communications skills (written and verbal).

Qualifications

• Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
• Proficiency in Oracle OMS Technologies – data model, interfaces, SQL reporting solutions and Java technologies.
• Experience leading small IT projects or sub-teams and knowledge of IT project management.
• Strong problem solving and analysis ability.
• Excellent communications skills (written and verbal).

Skills

• Appropriate technical skills - Extensive experience (typically 5 to 8 years) demonstrating skill performing analysis, design, programming and testing in procedural languages (Python, JAVA, C++, .Net, Unix scripting/operating systems, etc.).
• Experience in skills like Java Swing, J2EE (JMS, JDBC, Java beans), Web services, Azure Cloud technology, Azure Devops, Azure Logging and analytics, Weblogic administration.
• Experience with Oracle’s OMS data model and associated DB languages (PLSQL, SQL, NoSQL, MongoDB etc.).
• Experience with Application web server configuration and associated web languages (html, JS, CSS, JSP, ASP.net).
• Experience in any Integration technology, ETL products (Informatica) and BI reporting is a plus.
• Experience demonstrating skill creating and supporting applications across multi-platform environments.
• Experience demonstrating skill using formal IT change control philosophy and Source Control methodologies to administer various tiers of enterprise-level applications (development, stage, production).

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $100,000.00/Yr. – $137,500.00/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more